Usually
the goal in constructive criticism
is to critique an individual
so they will benefit or improve.
Constructive criticism will
provide feedback that enhances
job results, reduces employees
stress, creates psychological
security and helps develop the
ideal organizational climate.
Now, the question is how do
we give constructive criticism?
Always give criticism to your
employee in private. You have
to understand why you are offering
criticism and ask if it is appropriate
to the situation and constructive
for the parties involved? You
have to try to understand the
perspective of the employee
being criticized to develop
a good strategy. Before you
offer any judgment, you have
to describe employee behavior.
To accomplish that you have
to maintain an "open door"
of dialogue and not presenting
explanation of another behavior.
Ensure you understand the employee
intent. You have to actively
listen and repeat back what
you have heard to ensure that
you have heard correctly. It
is important to start with citing
the merits of the effort and
the result of the employee.
Your objective is to retain
merit and eliminate concerns.
Always include positive in your
critical feedback by reinforcement
of positive actions and invite
the possibility of change. You
have to direct your criticism
to the present ("here and
now") rather than the past
("there and then").
Remember: focus on the problem,
not on the person's personality.
Refer to what a person does,
not her or his "traits,"
or "character."
It is a good thing to remember
to accept the person’s
viewpoint and thank them for
what they have just told you.
Invite a collaborative discussion
of consequences to your employee
rather than offering advice.
You could ask for suggestions
or solutions from employees.
You have to ensure that the
employee feels a part of the
solution. As manager or supervisor
use the criticism appropriate
to improve. It is important
to create a joint solution.
When the solution has been reached,
ask for commitment for executing
the solution and commit to your
continued support
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